Delivery & Returns
Do you deliver abroad?
PadelShop delivers to most of the countries in the world.
How long does the delivery take?
This depends on the country. But if you place your order by 4 p.m. we post it on the same day. Check the delivery time in the checkout.
Fast Worldwide Delivery with DHL Express
When choosing DHL Express, your order will be shipped out with DHL Express with On Demand Delivery (ODD) Service.
- The delivery time depends on your country but within 1-3 days your order will be delivered.
- Once your order is shipped, you will receive anew shipping notification from DHL EXPRESS.
- DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL ODD is giving you maximum flexibility and greater control over your delivery.
- DHL ON DEMAND DELIVERY offers flexible delivery options:
* Deliver my Package on Another Day: Scheduled Delivery
* Deliver my Package to Another Address: Alternate Delivery to work or family
* Deliver my Package at a Safe Place: Authorize Shipment Release
* Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard
* Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection (84,000 Servicepoints Worldwide!)
* Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days
DHL ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!
Can I pick up my order?
Of course! You can also pick up your products at Padelcentrum La Playa in Rijswijk:
La Playa, Cobbenhagenstraat 2a, 2288 ET
Can I return my order?
Can I return my order?
Yes, all orders can be returned within the legal 14-day cooling-off period after delivery.
The only condition is that you have not gone beyond what is necessary when assessing the products: it is not necessary, for example, to remove the film. Or e.g. use products (e.g. the case with Hesacore etc.). Should this be the case, we are entitled to offset the resulting reduction in value against the amount to be refunded. This reduction in value can amount to 100% of the purchase amount.
You have the right to revoke the agreement within a period of 14 days without giving reasons. The revocation period expires 14 days after the day on which you or a third party other than the carrier designated by you acquires physical possession of the goods.
In order to exercise the right of withdrawal, you must inform us by an unequivocal statement (e.g. in writing, by post, fax or e-mail) that you withdraw from the contract. You may use the model revocation form (PDF) for this purpose, but are not obliged to do so.
The model revocation form (PDF) can be downloaded here.
In order to comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2288 ET RIJSWIJK ZH
Consequences of the revocation
If you revoke the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to revoke the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you by the same means of payment with which you carried out the original transaction, unless you have expressly agreed otherwise; in any case you will not be charged any costs for such a refund. We may withhold a refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately, but in any event no later than 14 days from the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired.
You will bear the direct costs of returning the goods.
You shall only be liable for any reduction in the value of the goods resulting from the use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods".